Support

We’re here to help you steward your money with confidence. Find answers below, or reach us directly.

Getting started

• Create an account, then connect a bank, credit card, or investment account securely through Plaid.
• Your first budget is generated automatically using the 10-10-80 framework (10% give, 10% save, 80% live) and can be edited anytime.
• Set up giving/tithe tracking, goals, and debt payoff plans from their respective tabs.

Billing & subscriptions

Faithful Finance subscriptions (Steward and Steward Pro) are managed wherever you originally signed up:

1. Subscribed on our website? Sign in at faithfulfinanceapp.com/settings/billing, or from the mobile app go to More → Settings → Subscription and tap “Manage” to open your billing page.
2. Subscribed through the App Store on your iPhone? Manage or cancel it in your iPhone’s Settings → [your name] → Subscriptions, or via your Apple ID subscription settings.

Web subscriptions are processed securely by Stripe; use the “Open Billing Portal” button on the billing page for invoices, payment method updates, or cancellations. App Store subscriptions are billed by Apple and refunds for those purchases are handled by Apple under their own policies.

Bank connections

• Bank, card, and investment connections are powered by Plaid. We never see or store your bank login credentials.
• If an account shows “needs attention,” open Accounts and tap the account to re-authenticate with your institution.
• You can disconnect any linked account at any time from the Accounts screen.

Account & data

• Update your profile, church name, and tithe goal from Settings.
• Enable biometric login (Face ID/Touch ID) and multi-factor authentication from Settings → Security.
• You can permanently delete your account and data from Settings → Danger Zone.

See our Privacy Policy for details on what we collect and how it’s protected, and our Terms of Service for the full terms of use.

Report a bug or security issue

Found something broken, or a security concern? Email [email protected] with as much detail as you can — device, steps to reproduce, and screenshots help us fix it faster.

Is something down?

Check our System Status page for live status on Faithful Finance and the providers we depend on (Railway, Vercel, and Plaid) before reaching out — it may already be a known issue.